Help

ORDER CHECKOUT AND PAYMENT PROBLEMS

If you have problems with your payment and it didn't go through the first time:

1. 'Log In' to your account and go to 'My Account' > 'Orders' > 'Details' (upper right)

2. Click the 'RETRY PAYMENT' button and go through the payment process again.

PAYING WITHOUT A PAYPAL ACCOUNT

Yes, you can pay without a paypal account.

When you go through the checkout process and you get to the Paypal page, scroll down and click the "Pay with Debit or Credit Card" button and it will allow you to pay without a paypal account. Just enter your card information into the form to complete the checkout process.

If you have any problems with the above processes, please use the 'Contact Us' page and let us know how we can help.

PAYPAL ACCOUNT SHIPPING AND BILLING ADDRESSES

If you have a Paypal account and have an old mailing address in your paypal account, you may have to update it in paypal before paypal will allow your transaction to complete successfully.

INTERNATIONAL CURRENCY CONVERSION RATES

The prices on this site have a static euro conversion rate. However Paypal conversion rates are based off of live/current rates and it does the USD to XXX rate conversion using live data. So the prices you see on our site in EUR are 'close estimates' of what the actual order cost is and it may change based on live/current conversion rates calculated by Paypal.

In addition, Paypal adds a small currency conversion fee but Paypal's exchange rates are THE WORST out of all payment processors so you end up paying a lot more because of the conversion rate. Therefore, when you go through Paypal's final checkout page where you see the button that says 'Pay Now' (its on the 'Review Your Payment' page), Click the 'Other Conversion Options'  and select 'Bill me in the currency listed on the sellers invoice' .  That will then use your banks currency conversion rate, which is probably much better than Paypal's so you'll pay less in the end.

More info can be found here: http://lifehacker.com/5957808/avoid-paypals-high-international-currency-exchange-rates-by-switching-one-little-option

*Shout out to Henrik N of Sweden for having us dig into this!

SHIPPING, ORDER STATUS AND RETURNS

Please see the 'Shipping & Returns' page.

REPLACEMENT PARTS

Please see the 'FAQ' page

PRODUCT DIMENSIONS

Please see the 'FAQ' page